Are you the same as Begonia Rose Co. on Etsy?
Yes! Begonia Rose Co. is still our shop on Etsy and we sell the same products there as we do here in our shop. Since Etsy takes a commission from every order we are able to pass along better pricing to you here in our shop.
I am scared to order a custom product. How do I know it will turn out perfectly?
We always strive to bring your visions to life as perfectly as we can! To feel more comfortable with ordering from us we invite you to read all of our reviews from our Etsy shop where we have accrued more than 5800+ orders and 1300+ reviews. Check out our reviews here!
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through the "notes" section of the listing or via email firstname.lastname@example.org before you place your order. We only know about a preference or request if you specify it. We will always do our best to accommodate your requests!
Do you send photos before you ship custom items?
Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before creation and shipment. We do have a photo proof package option where we send you photos to approve during the flower selection and design process-- just check the box "Email me photos to approve during production."
How do I make sure you match my color theme exactly?
The best way to make sure that your colors are matched exactly is to attach a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in the product page as well as through email at email@example.com.
Do you offer refunds under any circumstances?
The only time a refund is offered is if your item breaks during shipment and it is beyond repair. If your item breaks we ask that you send photos of the damaged item within 48 hours of receiving the item (and the box if it's damaged).
Do you offer rush shipping?
All orders will be processed in our standard 3-10 business days and shipped using USPS ground shipping (for U.S. customers). If you need it SOONER you can check the box "Rush my order-- Ships in 1-2 business days instead of 8-10 days", and these items will be processed in 2 business days. You can also select USPS Priority shipping at checkout to receive it 2-3 days after it ships.
How do I hang the mobile?
The mobiles come with 3 ribbons attached that you can knot at any height you like to customize your mobile's hanging height. We recommend that you use a screw-in ceiling hook from a hardware store, Target, Walmart, etc. to hang your mobile.
How do you the letters hang?
The letters come with metal sawtooth picture hanger hardware attached to the backs and are ready to hang when you receive them!
What are the letters made out of?
We use 1/4" or 1/2" thick wood for the base of our letters, so they're very sturdy in quality and will last a lifetime!
What are succulents?
Succulents are larger, faux plant-like greenery elements that we use to create a natural "boho" feel. Want to know more? Here are 43 Ways to Decorate with Succulents.
What if I have other questions?
If you have additional questions about our products you can email us at